Today we are going to be giving you everything you need to know about Progressive Home Insurance’s Customer Service! Personally, I enjoy companies with customer service providers who aren’t rude to the customers. For me how the customer service treats those who call to them is somehow a reflection on how the company is overall.
As a Progressive policy holder, you should know how to contact the company if ever an accident happens to you and you are in need of assistance. Here are a couple of numbers that you should remember.
24/7 CUSTOMER SERVICE
1-800-776-4737
I think it’s great that their customer service is available at any time for twenty four hours. Accidents are unexpected and there is no set time on when they can happen so it’s calming knowing that you can call someone if you have a question in the middle of the night. When you call press (1) to report an accident that happened to you or to make a claim, press (2) for billing or policy changes, press (3) if you want to get a quote or to buy a policy, (4) if you are stuck on the roadside for an emergency roadside assistance, and press (6) to speaking with a Spanish speaking representative because Progressive understands that not everyone in America is fluent in English. They want to cater to everyone no matter the language spoken.
Their commercial number is: 1-888-240-9839. You can call that number if you have any questions at all. You can also send them a fax if you prefer, and here is their fax number: 1-877-280-5587.
If for some reasons, you can’t call or you don’t want to call, there are also other ways that you can reach them with the help of the internet. Yes, online. However, please take note that if you want to talk to them online, you will have to make an account first or if you already do, you have to log into it. This is for the protection of your privacy. You have two choices: chat or e-mail. You can chat them if you want instant answers to most of your policy questions at anytime. You can’t chat them on a weekend though since this service is only available on Monday to Friday between 5:00 in the morning to midnight EST. But don’t fret, you can also send them an e-mail if you aren’t available during the designated chat hours. They promise to get back to you as soon as they can. You have to log in to see their e-mail address.
However, as the last resort, of course, you can head over to their office and talk face to face with an insurance agent who would be happy to help you find what you are looking for. Their two offices are at Ohio, and these are the addresses below:
CORPORATE HEADQUARTERS
The Progressive Corporation
6300 Wilson Mills Rd.
Mayfield Village, Ohio 44143
INVESTOR RELATIONS
The Progressive Corporation Investor Relations
6300 Wilson Mills Road
Box W33 Mayfield Village, Ohio 44143
The two offices are even close to each other so you can just walk between each one. I heard that their customer service is really good and accommodating to questions. In fact on TopReviews, having a great customer service was written as one of the best things about this company. Here is a honest review about the company:
“I really don’t have much to say about them because I really didn’t have to use them for anything. I think they are a good company to have. They are always there to answer your questions. I can’t say anything about them because like I said I really didn’t have to use them yet. They always had their documents here on time and made sure they explained everything to you if you need it too. I would recommend them to anybody. They are nice people when you call them up to explain something for you. They are a good company to deal with. So if I had to pick a homeowners insurance I would pick them. I am happy that I have them and will always have them for a long time. Very nice people to have to explain everything for you and very courteous to you.” – Ernie Of Washington
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More related information:
Progressive Home Insurance Quotes Online
Progressive Home Insurance Claims
